Publisher review:PHD Help Desk is a PHP, Javascript, MySQL open source Help Desk tracking software. PHD Help Desk is a PHP, Javascript, MySQL open source Help Desks tracking software, very usefull for the help desk incident registration, follow up and managing of them, with knowledge database access.
Functionalities.
Registry of incidents: classification of such in two levels, type and sub type, state of the incident, description, ticket assign and priority, historical registry, audit. Work flow along the different areas of solution.
Emits information: complette access to the knowledge data base in consultation format, to emit reports or to export the information for its later processing in a data base desktop or a calc sheet. It is possible to consult combining most of the attributes of the incident, to emit reports for the support on site, to consult pending by sector that processes the incident, etc. Configurable interface for several languages: in English and Spanish, it is possible to translate it to any language that uses Latin characters.
PHD Help Desk 1.31 is a PHP script for Help Desk scripts design by Julio Tuozzo.
It runs on following operating system: Windows / Linux / Mac OS / BSD / Solaris.
PHD Help Desk is a PHP, Javascript, MySQL open source Help Desk tracking software.
Operating system:Windows / Linux / Mac OS / BSD / Solaris
PHD Help Desk 1.31 script details 
